Clinic Policies

To book a meeting with your physician, please send an email to sustainhealthclinci@gmail.com . Please let us know if you'd like an in person meeting or a phone call. To book a meeting with your coach, please use the following link : https://calendly.com/sustainhealthclinic

We recognize that life can be unpredictable. Late Arrivals: While we do our best to accommodate late arrivals, your promptness is appreciated. In the event you anticipate being late, please email us in advance. Please note that late arrivals may necessitate rescheduling your appointment to ensure we can provide you with the quality care you deserve. Cancellations or Rescheduling: If you need to cancel or reschedule your appointment, kindly provide us with a minimum of 24 hours' notice. This allows us to accommodate other patients effectively. Please be aware that late cancellations or no-shows may incur charges as outlined in our fee schedule. Rescheduling late or missed appointments will be subject to our fee schedule. We encourage you to communicate any scheduling changes with us as promptly as possible.

Missed in-office physician appointment: $300 Missed physician phone call: $100 Missed coaching intake meeting: $150 Missed follow-up coaching meeting: $100 Payments can be made via EMT to hello@sustainwellness.ca and will not be rebooked until payment is recieved. Please contact us in order to re-book and discuss payment options.

We kindly request that you monitor your spam folder for our messages. While we strive to respond within 2 business days, your patience is greatly appreciated. We promote open and honest communication to ensure the highest quality of care. For any inquiries you may have, please feel free to reach out to us directly at sustainhealthclinic@gmail.com. If you have any concerns or issues related to your care, we encourage you to contact us promptly. We are dedicated to addressing and resolving any concerns to ensure your complete satisfaction.

We direct bill AHS for all meetings with physicians and coaches. Coverage for bio-trackers, recommended devices or, equiptment will be subject to your insurance.

We provide medication management to ensure the safe and effective use of prescribed medications. If you have concerns about your medications, please discuss them with your healthcare provider. You can request prescription refills by contacting us at sustainhealthclinic@gmail.com . Please allow sufficient time for processing to avoid interruptions in your medication regimen.

We take your privacy seriously and adhere to strict confidentiality standards. Your medical information is securely stored and accessible only to authorized personnel. We use your medical data for the sole purpose of providing you with the best possible care. If your information is shared with other healthcare providers or for research purposes, we will seek your consent.

By partnering with our medical professionals, you acknowledge your commitment to following the information and advice provided by your medical and coaching team. Deviating from these recommendations may impact your program outcomes, for which we cannot be held responsible. Please note that all results are personalized, and all information provided to the patient is intended solely for their respective health goals.